When an incident hits, hours matter. Our incident response team helps you contain, eradicate, and recover — fast. Led by senior responders, we identify the initial access vector, scope the compromise, stop the spread, and guide you back to safe operations, with a clear timeline and the lessons needed to prevent a repeat.
Types of Incident Response we deliver
Emergency incident response
Active incidents: containment, eradication and recovery, starting with stopping the bleeding.
Ransomware response
Containment, scope determination, recovery planning, and an honest assessment of your options rather than a push in either direction.
Business email compromise
Account takeover and invoice fraud, where speed decides whether a payment can still be recalled.
Incident response retainer
An agreed response time, a team who already knows your environment, and no procurement conversation on the worst day of your year.
Tabletop exercises
Rehearsing the response before you need it, including the decisions that are not technical: who talks to the regulator, who talks to customers.
Post-incident review
What failed, what the controls were supposed to do, and which of them were never actually operating.
How we do it
1
Triage & activation
Rapid intake, severity assessment, and response-team activation.
2
Containment
Isolate affected systems to halt spread without destroying evidence.
3
Investigation
Forensic analysis to determine root cause, scope, and attacker actions.
4
Eradication
Remove footholds, persistence, and malicious artifacts.
5
Recovery
Restore systems safely and validate a clean environment.
6
Lessons learned
Post-incident report with hardening recommendations.
What's included
Senior responders on call
Rapid containment guidance
Forensic root-cause analysis
Malware & artifact analysis
Recovery validation
Post-incident report & debrief
Who needs it
Organizations experiencing an active incident
Teams wanting an IR retainer for guaranteed response times
Cyber-insurance-backed response requirements
Deliverables
Incident timeline & root-cause report
Indicators of compromise (IOCs)
Containment & eradication record
Hardening & prevention roadmap
What Incident Response costs
A retainer with pre-agreed terms, or emergency engagement at incident rates.
The figure depends on scope, so we quote one fixed price in writing before any work begins. These are the things that move it:
Retainer or emergency — A retainer is the cheaper and faster path by a wide margin. We already hold your estate, your contacts and your escalation path, so the first hour goes into containment rather than introductions.
How many systems are affected — Containment and eradication scale with the blast radius, and the radius is rarely known accurately on day one.
Whether forensic depth is required — Stopping it and understanding exactly what happened are different levels of effort. Regulatory reporting, insurance and legal action usually require the second.
How long the attacker was present — Dwell time drives the investigation. Months of history is a materially larger exercise than hours.
Whether a written account is needed for a regulator or insurer — A defensible narrative with evidence takes longer to produce than an internal summary, and is what PECA reporting or an insurance claim will ask for.
The worst time to look for a security firm is while you are being breached. A retainer costs a fraction of an emergency call-out and is the only version where the first hour is useful.
Where we deliver Incident Response
Remote response begins immediately for clients anywhere in Pakistan, which is what matters when systems are encrypting. On-site support is available, and from Multan that means southern Punjab within hours rather than the next day. For organisations under PISF reporting windows, we help meet them rather than discover them afterwards.
Compliance relevance
ISO 27035NIST 800-61GDPR breach notificationPCI DSS
Frequently asked questions
Retainer clients receive a response within the hour. Ad-hoc incidents are triaged the same day where capacity allows.
A retainer guarantees response times and pre-agreed terms, so there is no procurement delay during a crisis. It is strongly recommended for any organization handling sensitive data.
Yes. We regularly coordinate with insurers and breach counsel and can deliver the documentation they require.
A full incident timeline and root-cause report, indicators of compromise, a record of containment and eradication, and a prioritized hardening roadmap.
Isolate affected systems from the network but do not power them off, because shutting down destroys memory evidence. Preserve logs immediately, since many roll over within days. Do not start rebuilding yet, as that removes the evidence needed to establish scope. Then call us.
We will not make that decision for you, and we will not pretend it is simple. Payment funds the operation, there is no guarantee of a working decryptor, and your data may be published anyway. There are also sanctions and legal considerations. What we will do is establish your actual recovery options first, because that decision should be made with facts rather than under pressure.
Under the Pakistan Information Security Framework, a verified incident involving critical infrastructure must be reported to the sectoral regulator or CERT and the national CERT, with a detailed report within 72 hours, and a verified non-critical incident within 120 hours. The clocks run from verification, so the practical constraint is how fast you can confirm an incident is real.
Containment is usually hours to a day or two. Establishing full scope, eradicating persistence and recovering safely takes days to weeks depending on how far the intruder got and how good your logging and backups are. Anyone quoting a fixed figure before seeing the incident is guessing.
Yes. Tell us about your cyber insurance policy at the very start, because many policies require specific notification steps and some require a panel provider. Notifying late can affect your cover, and that is not a discovery to make after the fact.
A timeline of what happened, how the intruder got in, what they reached, what was taken if anything, and what was done to remove them. Then the remediation list, separated into what must change now and what needs a project. For regulated clients, written in a form your regulator can be given.
A retainer with pre-agreed terms, or emergency engagement at incident rates. Beyond that the figure depends on scope — mainly retainer or emergency, how many systems are affected and whether forensic depth is required. We quote one fixed price in writing before any work begins, so the number does not move once the engagement starts. The worst time to look for a security firm is while you are being breached. A retainer costs a fraction of an emergency call-out and is the only version where the first hour is useful.
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